LONDONGRAD / LEGAL

Privacy Policy

Last updated: 30 September 2026

1. About LONDONGRAD

LONDONGRAD Private Concierge (“LONDONGRAD”, “we”, “us” or “our”) provides private concierge, relocation, local support and coordination services in London.

For the purposes of UK data protection law, the person responsible for your personal information is the operator of LONDONGRAD Private Concierge.

For privacy-related enquiries, please contact:

Email: concierge@london-grad.co.uk

Website: london-grad.co.uk

Location: London, United Kingdom

2. Information we may collect

Depending on how you interact with LONDONGRAD, we may collect:

• your name;

• email address;

• telephone number;

• WhatsApp, Telegram or social media contact details;

• information submitted through our website enquiry form;

• information you provide when requesting or receiving a service;

• information relating to appointments, bookings, relocation or other arrangements we coordinate on your behalf;

• correspondence between you and LONDONGRAD;

• payment and transaction information;

• preferences and information reasonably necessary to provide the service you request;

• technical information relating to your use of our website, where applicable.

Please only provide information that is reasonably necessary for your request.

3. Sensitive information

Certain requests, particularly healthcare-related assistance, may require you to provide information concerning your health or other sensitive personal information.

We only request or use such information where reasonably necessary to provide the service you have requested and where we have an appropriate lawful basis and condition under applicable data protection law.

Where possible, we minimise the amount of sensitive information we collect and share.

4. How we use your information

We may use your personal information to:

• respond to enquiries;

• provide concierge, relocation and related services;

• understand and fulfil your requests;

• communicate with you regarding your request or booking;

• source and coordinate third-party suppliers and service providers;

• arrange appointments, reservations, visits or other services at your request;

• process and maintain records of payments;

• manage our relationship with you;

• maintain appropriate business and financial records;

• improve our services and website;

• comply with legal and regulatory obligations;

• protect our legitimate business interests and prevent misuse or fraud.

5. Our lawful bases

Depending on the circumstances, we may process your information because:

Contract — processing is necessary to provide a service you have requested or to take steps at your request before entering into a contract.

Legitimate interests — processing is reasonably necessary to operate and improve LONDONGRAD, communicate with clients and potential clients, maintain records and protect the business, provided those interests are not overridden by your rights.

Legal obligation — we may need to process certain information to comply with legal, accounting or regulatory requirements.

Consent — in circumstances where consent is the appropriate legal basis, we will ask for it.

Where special category information is processed, we will also identify an appropriate condition under Article 9 of the UK GDPR.

6. Sharing your information

LONDONGRAD operates as a coordination service and may need to share relevant information with third parties in order to fulfil your request.

These may include, where appropriate:

• venues;

• transport providers;

• healthcare providers;

• accommodation or property-related providers;

• event suppliers;

• educational institutions or representatives;

• professional advisers;

• local service providers;

• other suppliers or specialists required to fulfil your request;

• technology, payment, email, website and administrative service providers used to operate LONDONGRAD.

We aim to share only the information reasonably necessary for the relevant purpose.

We do not sell your personal information.

7. International transfers

Some technology providers used by LONDONGRAD may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate legal mechanism or safeguard is in place where required.

8. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining appropriate business records and meeting legal, tax, accounting or dispute-resolution requirements.

Different categories of information may be retained for different periods.

Information that is no longer required will be deleted or anonymised where appropriate.

9. Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. Your rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

• request access to your personal information;

• request correction of inaccurate information;

• request deletion of your information;

• request restriction of processing;

• object to certain processing;

• request transfer of certain information;

• withdraw consent where processing is based on consent.

To exercise your rights, contact concierge@london-grad.co.uk.

You may also have the right to complain to the UK Information Commissioner’s Office (ICO).

11. Cookies and website analytics

Our website may use cookies or similar technologies that are necessary for its operation.

Where we use non-essential cookies, analytics or similar technologies that require consent or another applicable mechanism under UK law, appropriate information and controls will be provided.

You can also manage cookies through your browser settings.

12. Third-party websites

Our website may contain links to third-party websites or services. LONDONGRAD is not responsible for the privacy practices of those third parties.

13. Changes to this Privacy Policy

We may update this Privacy Policy as our services or legal obligations change.

The latest version will be published on this page with the date of the most recent update.